FREQUENTLY ASKED QUESTIONS

BILLING QUESTIONS

Why was my payment declined?

This is a very rare error; however, if your payment was declined, please check the expiration date of your card, or if you have another card please try using it too.

If that does not help, contact your bank or credit card company to fix the issue.

We accept payments via Visa, MasterCard, Maestro, PayPal, Amex, Discover, JCB, UnionPay, Elo, Hiper, and Hipercard.

How much does the My Personal Keto meal plan cost?

Once you complete the questionnaire, you’ll see the current available price of the plan.

Why do we charge for our meal plan?

We prepare personalized meal plans for our customers. The personalized meal plans are created by our best nutritionists. The meal plans are diligently prepared by taking into consideration all of the customer’s personal preferences and requests. It takes proficiency to create personalized meal plans in a prompt manner that guarantees substantial weight loss results.

Is it a one-time payment?

Yes, it is a one-time payment; we are not a subscription. If you want to continue your diet after this 28-day period, you will have to purchase it once again. No additional charges will ever occur.

How can I get a refund?

We’ll be really sorry to see you go, but if you want to cancel your meal plan you can apply for a refund within 14 days. You can get a partial refund by contacting our customer support (email address: support@mypersonalketo.com). Please provide detailed information on how the diet plan we have supplied to you has not met the product description on our website and attach the receipt of your payment to the email.

PLAN NAVIGATION QUESTIONS

What does my plan include?   

You will get a list of recipes to follow a keto diet for the whole 28 days (five recipes per day) and a shopping list. If you click on the recipes, you will find the instructions on how to prepare meals and all the macros information. Additionally, you will get our guide, where you can find all the necessary information on the keto diet.

Do I get a digital or physical version of my plan?

You will get a 28-day keto diet meal plan in a digital format. You can access your meal plan online from your computer or phone. We do not send any physical meal plans. However, you have the option to print your entire plan in a physical form.  

What do I do if I didn't receive my plan?

This is a very rare error; however, if you don’t receive your plan within two hours, please check your SPAM box. Sometimes the email with the link to a plan ends up there. If you can’t find it there, please go to this link: https://mypersonalketo.com and you will be able to access your plan by entering the email you used while purchasing the plan.

GENERAL QUESTIONS

What is a keto diet?

A keto diet is a low-carb , high fat diet that results in ketosis. To achieve this, the diet has to be very low in carbohydrates and high in dietary fat, with a moderated amount of

What is ketosis?

Ketosis is a normal metabolic process, something your body does to keep working. When it doesn't have enough carbohydrates from food for your cells to burn for energy, it burns fat instead. As part of this process, it makes ketones.

How long does it take to get into ketosis?

It will take a few days or weeks to feel your absolute best on keto. It is possible that you may experience symptoms of carbohydrate withdrawal at first, but once you become fat-adapted, you'll find that you won't crave carbs as much anymore.

Is a keto diet safe?

A keto diet is usually very safe. However, in the following three situations you may need extra preparation or consultation with your doctor

- Are you on medication for diabetes (e.g., insulin)?

- Are you on medication for high blood pressure?

- Are you breastfeeding?

If you’re not in one of these situations, you’ll likely do fine on a keto diet, without needing any special modifications.

However, if you're aware of any physical health problems, then special consideration should be made when planning to start a keto diet..